The CPA would like to call the attention of the Minister of Communications and the NCA about the very poor services by the telcos in recent time.
The CPA’s view is that with new technology available, services provided by the telcos could have been improved by now but rather it is getting worse in the country.
The NCA by law or by their own ACT is supposed to conduct what is called QoS (Quality of Service) every so often.
Unfortunately, the NCA has not conducted the QoS test There are four main areas that the QoS is supposed to check Call Set-up time Call Drop Rate Congestion time Completion rate.
In addition, these complaints were received by CPA High cost of data Unsolicited promos & adverts Poor network .
The CPA would like the public to know that all these difficulties they are being confronted with is due to the NCA not executing its regulatory mandate.
We are calling on the on the Minister of Communication and Digitalization to call the NCA to order for consumers of telco services on the challenges they are facing.
A few years back, the CPA released a similar press statement to draw the attention of the Minister and NCA.
This practice must be addressed as soon as possible.
- Thank you.
